The Collections Specialist is responsible for the activities of the Collections recovery team, prepare daily, weekly & monthly reports to management, and ensure all Collections activities comply with company policies & legal requirements.

Key Responsibilities:

• Comply with all Collections Standard Operating Procedures
• Creates strong customer service orientation & collaboration, results orientation & strategic thinking within the Collections unit
• Acts as point of escalation for Collection BU and Account Related Concerns.
• Reports audit findings to Head of collections for necessary disposition and rectification.
• Handles complaints or difficult calls
• Monitors and controls delinquency and minimize credit losses
• Fintech Operations (either in Credit Underwriting, Collections, and/or Customer Service) and has an understanding of the Credit Customer Lifecycle Process.
• Assists in field collections and/or barangay case filing when necessary

Qualifications:

• Willing to be based in Pateros, Manila
• Bachelor's degree in Banking and Finance, Accounting, Legal Management, Business Administration, or any related course
• At least 3 years of relevant collections experience; Tele sales experience is a plus
• Goal and results oriented: Track record of success in achieving targets on time in a rapid growth, start-up environment
• Relentlessly driven and seeks challenges: Willingness to drive growth and able to embrace and tackle challenges