Company Description: Since 2018, Kargo has emerged as the best solution to address various issues and needs in logistics shipping. We offer a marketplace or platform solution that connects transporters and shippers. Job Description:

Deskripsi Pekerjaan

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist in troubleshooting and resolving customer issues.
• Assist customers with placing orders accurately and efficiently.
• Document all customer interactions, issues, and resolutions comprehensively.
• Gather feedback from customers and relay it to the appropriate departments.
• Collaborate with team members to achieve service goals and objectives.
• Perform administrative tasks as needed to support the customer service team.