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Chargeback Associate

Clara

Clara

This job is no longer accepting applications

See open jobs at Clara.See open jobs similar to "Chargeback Associate" Alter Global.
Mexico
Posted on Wednesday, April 10, 2024

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.

Clara is backed by top global and regional investors such as GGV Capital, Coatue, DST Global Partners, General Catalyst, monashees, Acrew Capital, Kaszek, Citius, Canary, Citi Ventures, Picus Capital, Avid Ventures, ICONIQ Growth, Endeavor Catalyst, Goldman Sachs, Accial Capital, and prominent angel investors.

Job Description

We are looking for a Chargeback Associate who will:

- Execute and manage the registration of national chargebacks in DDR.

- Execute and manage the registration of international chargebacks in MasterCom.

- Execute and manage the registration of clarifications for withdrawals at ATMs.

- Resolve and manage disputes initiated through the ticket manager.

- Control and administration of the controversy database.

- Define and resolve clarifications for unrecognized charges under the appropriate chargeback reason code.

Our requirements for this position are:

  • Prior experienc: More than 3 years in issuer view chargeback solution.Previous use and experience of “CID” Local regulation. Previous use and experience in tools as SAC / SIA / VISAROL / MASTERCOM/MASTERCARCONNECTPrevious experience in issuer view clarification processes.
  • Language: Spanish native / English
  • Hard skills: High qualities in database organization in google sheets , SQL, Metabase or any other tool for data maning. Critical Thinking.Teamwork.Leadership.

Additional Skills & Plus

  • Software: Office.Knowledge in database engines.
  • Methodologies
  • Soft skills
The way we do things is as important as what we do. That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.

We value

* Clarity - Open and direct communication
* Simplicity - Pare things down to the essential
* Ownership - We're all owners and act like it
* Pride - Make quality products we're proud of
* Always Be Changing (ABC) - Continuous self-improvement
* Inclusivity - Every voice counts; we value each other for our shared mission and contributions

We are

* Shaping business finances in Latin America
* Driven by our 6 core values
* Proud of our inclusive and caring culture
* Certified as Top LinkedIn Startup

We offer

* Competitive salary & a robust stock ownership plan
* 100% flexible work model
* A set of benefits that are adaptable to your needs & way of life
* Opportunities for growth in a fast-paced environment
* A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness

This job is no longer accepting applications

See open jobs at Clara.See open jobs similar to "Chargeback Associate" Alter Global.
See more open positions at Clara
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